Terms

Terms 

Site Legal Terms  

Terms and conditions of access to the official website of Soulful Bikes

This site is operated by SOULFUL RIDES, LDA, based at Sitio do Zambujal, S/N, 8970-392 Alcoutim.

01. INTELLECTUAL PROPERTY

SOULFUL RIDES, LDA is the exclusive owner of the intellectual property of all materials and contents contained in the site . These materials and contents may not be copied or reproduced, except when strictly necessary for their online viewing. Notwithstanding the foregoing, it is permitted to print full pages of the site on paper provided that for your personal use. Notwithstanding the foregoing, SOULFUL RIDES, LDA may, from time to time, give you the opportunity to download images and other utilities from the site upon written request for authorization.


2. LINKS TO THE SITE

If you wish to provide a link or link to the site , it must be done with written authorization from SOULFUL RIDES, LDA , to the page designated by it. Any attempt to change or upload information or to carry out any other actions that may cause damage and jeopardize the integrity of the site and its contents are strictly prohibited and may be punished in accordance with the legislation in force.


03. ACCURACY OF INFORMATION

The material on this site is made up of general information intended for the dissemination of products sold by SOULFUL RIDES, LDA , which are not necessarily exhaustive, complete or rigorous. SOULFUL RIDES, LDA , can not guarantee that any inaccuracy or inaccuracy will not be detected in the information provided, in particular, due to human error, technical error, attempted fraud or updates are in progress. Consequently, SOULFUL RIDES, LDA assumes no responsibility for the non-verification of a desired result or for damages, material or personal damages that may arise, directly or indirectly, from access to this site and / or the use of the information contained therein. Regardless of what is set forth in the previous paragraph, SOULFUL RIDES, LDA , also reserves the right to unilaterally change, at any time and without any restrictions, the specifications of the products disclosed on this site , without implying an obligation to update immediately the contents of this site.

The information on this site is intended for customers of SOULFUL RIDES, LDA who benefit from its service only in Portugal and as such may not be applicable in other jurisdictions.SOULFUL RIDES, LDA will use reasonable efforts to ensure that the content of this site is accurate and updated. However, SOULFUL RIDES, LDA reserves the right to change unilaterally and without any restrictions the product specifications at any time.

SOULFUL RIDES, LDA does not guarantee that the declarations, qualities and types of products, technical specifications and other information generally included in this site are reliable and true, nor assume any obligation of the result from the use of the services and utilities made available to users of the site . SOULFUL RIDES, LDA , can not be held liable for any damages resulting from any person's reliance on such statements, product qualities, technical specifications and other information contained in the site , nor for the non-verification of any result required. In addition to the foregoing SOULFUL RIDES, LDA assumes no responsibility, in the broadest terms permitted by law, for any other damages, whatever the nature of the damage, arising from access to and use of this site.


Booking Terms and Conditions


PREAMBLE

1. These general conditions of sale are agreed between SOULFUL RIDES, based in Sitio do Zambujal, Alcoutim, 8970-392 Vaqueiros, tax identification number 514341262 and contact +351918888124, hereinafter referred to as "company" and persons wishing to make purchases via the website www.soulfulbikes.com hereinafter referred to as "user".

2. The parties agree that purchases made through the website www.soulfulbikes.com will be governed exclusively by this agreement to the exclusion of any conditions previously agreed between the parties.


01. OBJECT

1. The purpose of these general conditions of sale is to provide and define all the information necessary for the user on the ordering, sale, payment and service of the service, made on the website www.soulfulbikes.com.

2. These conditions govern all the steps necessary to carry out the acquisition and guarantee the continuation of this service provision to the user.


02. ORDER

1. The User completes his order by completing the purchase process presented on the website www.soulfulbikes.com, adding the products or services that you want to order to the shopping basket:


2. To effect your order you must:

a) Register for the website www.soulfulbikes.com, providing the information requested there.

b) Make the "login" providing a combination of e-mail and password chosen by the user at the time of registration.

c) Complete the information and choose the options that are available to you during the process of completing the order (personal data, driving license, form of payment, as well as the NIF and the name that, for tax purposes, intends to be in the invoice).

3. The final confirmation of the order by the user is equivalent to the full and complete acceptance of the prices and description of the products / services available for sale as well as these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded.

4. The company will honor the orders received online. In the absence of availability of the service, the company undertakes to inform the user as soon as possible.

5. The data on the invoice are the sole responsibility of the user. The invoice after it has been issued can not be reissued with changes.

6. If payment of the invoice is not received by the services within the indicated period, the reservation will not be guaranteed.

03. PAYMENT

1. On the website www.soulfulbikes.com, the company proposes to the user the following payment methods:

a) Credit card (Visa, Mastercard);

b) PAYPAL;

2. In the case of payment by credit card, the debit will be made on the user's card immediately after confirmation of the ability to provide the service.  


3. The request for payment is made after making the choice of services and extras, as well as the details of delivery and collection at the conclusion of the booking process.

04. AVAILABILITY AND CONSUMPTION

The availability of the service will be made after confirmation of the payment made and the date / time of the reservation.

05. PRICES

1. The prices must be understood in Euros, with taxes and taxes included, taking into account the VAT in force at the date of payment of the reservation.

2. In case of an increase in the prices of some service, the user will be informed immediately, being able to choose to continue his order (paying the difference) or to proceed with its cancellation.


06. CANCELLATION AND RETURN 
The user may change his reservation date according to the availability of the fleet. The change process is handled on a case-by-case basis by the company. The request must arrive in writing to the contact e-mail geral@soulfulbikes.com , until 48 hours before the reservation date, the change instructions being answered and defined by the company, by the same means of communication.

Returns are not allowed.  

07. PRIVACY POLICY

The processing of your data is done in compliance with the legislation on the protection of personal data. The same, subject to computer processing, will appear in the data base (s) of the company and are intended for the registration and presentation of other products and services, as well as institutional information, to be made available by them.

Your supply is optional and is guaranteed, under the law, the right to access, rectify and cancel any data that directly concerns you, personally or by writing, directly to the address listed on the homepage of this Website.

You can consult our Privacy Policy page for more details of the rules in force.



Rental Terms And Conditions 


These Terms and Conditions are intended to regulate the contract established between Soulful Rides, Ltd (Soulful Bikes) and the person who rents the motorcycle (Client). The conditions are general and Soulful Bikes reserves the right to any changes and specific agreements (to be established by written).


01. PURPOSE OF THE CONTRACT
The purpose of the contract is the temporary use of a Soulful Bikes motorcycle by the Client. Soulful Bikes declares that to the best of their knowledge the rented motorcycle is in safe condition, free from faults or defects affecting its safe operation under normal use.


02. MINIMUM RENTAL PERIOD
The minimum rental period is one day (24 hours). Any fraction of a day will be considered as a day.


03. CLIENT AGE AND MINIMUM EXPERIENCE
The hire of vehicles up to and including 125cc requires the minimum age of 20 years old and having at least 1 year of the corresponding license. For the rental of motorcycles exceeding 125cc, the customer must be over 25 years old and have at least one year of qualification to drive motorcycles of the size and power similar to the one that he wishes to rent.


04. PRICES
The rental prices are calculated and submitted to the Client when booking the rental. These prices include unlimited kilometers, civil liability insurance, the use of a luggage solution, the use of one helmet and all applicable tax rates.


05. RESERVATIONS AND PAYMENT TERMS
At the time of the reservation the Client will pay 30% of the total cost of the rental to ensure availability of the motorcycle. The remaining 70% will be paid at the start of the rental period.


06. AVAILABILITY OF THE MOTORCYCLE
Soulful Bikes will make all possible efforts to assure the availability of the reserved motorcycle during the rented period. If by unforeseen circumstances Soulful Bikes is unable to provide the Client the reserved motorcycle model, an equivalent model available can replace the one that is booked. If this model has a lower rental value than the model initially reserved by the Client, Soulful Bikes shall refund the difference. If the rental value of the replacement motorcycle is higher than the motorcycle initially reserved by the Client, this difference shall not be supported by the Client.


07. CANCELLATION
If the Client cancels a reservation more than one month before the start date of the rental period, Soulful Bikes shall reimburse half of the amount already paid. This cancellation must be submitted by written. Cancellations done with less than 30 days won’t be refunded.If the cancellation is partial, that is if the Client wants to cancel only a few days of the rental period, the same cancellation policy applies to the cancelled days.


08. RESCHEDULING
The Client may reschedule his rental, subject to availability of the motorcycle on the new dates and upon payment of a rescheduling fee. The rate is 15% of the total value of the initial rental at a minimum of 75 Euros.


09. COLLECTION AND RETURN
The collection/return of the motorcycle will be according to the stipulated with the client, in front of the place of collection/return there may be a payment of a surcharge to be calculated depending on the location requested.


10. RENTAL TERM
The rental ends on the day, time and place set forth in the particular terms of the contract. If the Client wants to extend the rental period, they should contact Soulful Bikes at least 24 hours before the term. Soulful Bikes may or may not authorize an extension. If Soulful Bikes does not authorize the extension and the Client does not return the motorcycle on the day, time and place established, the disappearance of the motorcycle will be reported to the authorities and punished by Criminal Law.


11. SOULFUL BIKES LIABILITY
Soulful Bikes must supply the motorcycle in correct and safe technical conditions for circulation. The Client should also receive the documents of the vehicle, accessories and tools chosen. Soulful Bikes should check and accept existing damage that is written on the damage form as part of the handover procedure. If, even not by Client’s fault, any repair work is necessary during the rental period to ensure the proper operation or functioning of the motorcycle, consent from Soulful Bikes must be received prior to any repair. Other claims are excluded, regardless of any legal reason, unless loss or damage to the Client are attributed to serious or intentional negligence by Soulful Bikes.


12. CLIENT LIABILITY
The Client is liable for ensuring that they are legally entitled to drive a motorcycle. A valid license must be presented by the Client. The vehicle can only be driven by the CUSTOMER or by the individuals authorized in the contract for which the CUSTOMER is jointly and severally liable. The Client is responsible for all fines, tickets and legal charges for traffic irregularities or other legal infractions during the period when he rents the motorcycle. Soulful Bikes will charge the Client for informing the authorities of the Customer’s identity and other information due to any fine of their responsibility.The customer must take care of the vehicle, ensuring that it is properly disconnected and locked in a safe place when not in use, using the proper fuel, as well as using and connecting with diligence any safety any device provided.
- It is the Client’s responsibility to ensure that the rented motorcycle:
a) Shall be used according to manufacturer’s recommendations
b) Shall be used in full respect of road law of the countries in which it is driven
c) Shall not be used negligently
d) Shall not carry more passengers than its approved capacity allows
e) Shall not be used for racing or competition
f)  Shall not be used for illegal purposes
g) Shall not carry more weight than it is allowed
h) Shall not be used by anyone else except by Clients stated in the rental contract
i) Shall not be used if its mechanical condition is deemed unsafe
j) Shall not be used after consumption of drugs, alcohol or other narcotic substances
l) Shall not be used when the Client’s physical conditions are weakened by fatigue or illness


13. DEPOSIT
Each motorcycle model has a specific guarantee that can be left as a cash deposit at the beginning of the rental or through a credit authorization on the Client’s credit card. At the end of the rental contract, compensation for any damage to the motorcycle will be deducted from the compulsory excess and the remainder returned to the Client. If an accident is to be reported to the insurance company, the entire compulsory excess will be charged to the Client until the resolution of the case. After the insurance inspection and determination of responsibility, the Client will be refunded the remaining compulsory excess in the event of damages lower than the total amount. If the Client’s responsibility is higher than the deposit, they will be asked to settle the outstanding remainder.


14. INSURANCE
Rental prices include mandatory third party liability insurance only valid in Continental Portugal. In any case, the conditions of the Insurance will be nullifed and the Client will be liable for all damages on the rented motorcycle and third parties if:
- The Customer leaves the place of an accident in which he has been involved.
- The motorcycle is involved in an accident and the customer fails to notify Soulful Rides as soon as possible.
- Motorcycle is driven under the influence of alcohol, drugs or other narcotic substances
- The motorcycle is driven in areas not authorized by Soulful Rides such as unpaved roads and racing circuits.


15. ADDITIONAL COSTS
- Delays at the scheduled time of delivery or collection of motorcycles will have an additional fee of 10 euros/hour.
- Optional accessories such as GPS, helmets, motorcycle clothing, communication equipment and luggage equipment among others, are available at the respective rental or package cost.
- Any costs for repair or replacement due to damage, loss or thef of both motorcycles and accessory equipment will be borne directly by the Customer.
- For all notifications of fines, tickets and infractions of Customers that are received by Soulful Bikes an administrative fee of 50 € will be charged.
- Soulful Bikes expenses for repairs and damages caused by an accident outside the agreed conditions of insurance will be charged to the Client;
- In case of supplying the vehicle with the wrong fuel the amount of 100 € will be charged to Client.
- In the case of bore, bursting, treading, chipping, or other damage to the tires will be charged the value of 150 € per tire damaged.


16. CONSUMABLES
The motorcycle is rented by Soulful Bikes with a full fuel tank and must be returned in the same way. The return of the motorcycle without the full fuel tank involves the payment of a fee of 30€. The motorcycle will be delivered by Soulful Biker with tires, brake pads and general maintenance ready for normal use in perfect conditions. In the case of rental periods longer than 15 days the Client is responsible for checking the oil level and brake pads as well as notifying Soulful Bikes in case of excessive wear.


17. MECHANICAL FAILURE
In the case of a mechanical failure, you must contact Soulful Bikes stating your location accurately and with detailed information about the failure. If repair is necessary and possible, you must obtain Soulful bikes consent before making such repair. If repair is not possible, Soulful Bikes will seek to replace the damaged motorcycle at the earliest possible opportunity. Soulful Bikes shall refund the value of the corresponding rental to the period when the motorcycle was immobilized due to the possible failure. If for any reason the replacement is not possible, Soulful Bikes shall reimburse you for the rental days not enjoyed. Soulful Bikes is not responsible for lost time due to accidents or mechanical failures that could delay or stop the Client holiday or travel plans. Mechanical failures caused by falls, accidents or negligent use, the motorcycle replacement and reimbursement for having an immobilized motorcycle are excluded.

18. PROCEDURE IN CASE OF INJURY OR ACCIDENT
In case of accident or injury, the Client is required to immediately notify the Soulful Bikes by phone. Towing services and/or repair should only be called when agreed by Soulful Bikes. Police and rescue resources must be notified immediately in the event of an accident. Evidence must be ensured and fulfilling an insurance statement together with each of the other drivers involved. Note the their names, addresses, phone numbers, driving license numbers and issuing authorities, brands, models and colors registrations of vehicles, details of insurance (insurance company and policy number). Also the contacts of any eye witnesses should be collected, braking marks, and all the information that contributes to the correct and complete understanding of the sequence of events.


19. TERRITORY
Civil liability insurance and crash or collision insurance is valid only in Portugal.If Soulful Rides becomes aware of an unauthorized raid outside the authorized territory, the contract conditions are violated, being the delivery of the motorcycle requested.


20. TOLLS
Soulful Bikes motorcycle feet is all equipped with an electronic identifier, which allows the use of the Via Verde lane on the Portuguese motorways without stopping. The value of the toll is registered electronically and debited from Soulful Bikes account until 72 hours after the passage. Use of this system is included in the rental and provides a 30% discount on tolls. At the end of the rental contract the Client will be charged by Soulful Bikes the value of tolls on the motorcycle that was used during the rental period. These values will not include tolls from the last 72 hours; those shall be communicated to the Client for later payment.


21. KEYS
Soulful Bikes shall provide the keys corresponding motorcycle and luggage. No duplicate will be provided. The Client is responsible for the security of the keys during the rental period and must return all keys at the end of the rental. Soulful Bikes is not responsible for damage arising from loss, theft or damaged keys that may cause the premature interruption or end of the rental period contracted. The loss of a key incurs a fee of replacement keys of 300 €.


22. DOCUMENTATION
Soulful Bikes shall provide all documents necessary for the circulation of the vehicle in particular copy of the rental contract, registration, proof of ownership and proof of insurance. Client is responsible for these documents during the rental period and should return all documents at the end of this period. The loss of any of these documents incurs in a replacement rate of 100 € per document.


23. TRACKING
For safety reasons, for the purpose of preventing theft, to solve contractual breaches, and to provide additional services, Soulful Bikes may install tracking devices on the motorcycles. Any attempt to disassemble or damage such devices shall be reported to the authorities and punishable by criminal law.


24. INTERNATIONAL AGENCIES
The Soulful Bikes reserves the right to denounce contractual defaults to regulatory agencies belonging to the Client’s country of origin.


25. PERSONAL DATA
The Client authorizes the collection and treatment of their personal data, in accordance with the law 67/98, of October 26, by Soulful Bikes, with the purpose of being used within the scope of the contractual relationship with the CLIENT and also for the purposes of direct marketing by Soulful Bikes.The Customer has the right of access, rectification, updating of data and opposition to the use for the purposes of direct marketing, by means of written communication to Soulful Bikes.


26. RESIDENCE AND JURISDICTION
All notices and quotations to be made under the CONTRACT shall be sent to the addresses and e-mail addresses contained therein, which both parties hereby acknowledge as their agreed address, for all legal purposes, obliging each other to communicate any change of the dwellings.For all questions of the litigious forum will be competent the courts of the District of Faro.

List of Alternative Entities for Consumer Litigation:

Centro de Informação Mediação de Arbitragem de Conflitos de Consumo do Algarve
Edifício ninho de empresas, Estrada da Penha – 8005-131 Faro
Tel: 289 812 213 E-mail: cimaal@telepac.pt