Privacy Policy

Privacy Policy 

Soulful Rides, Lda is committed to protecting your privacy.

Soulful Rides, Lda, legal person no. 51434162, located at Sitio do Zambujal, S/N 8970-392 Alcoutim, is responsible for this website (www.soulfulbikes.com) applying this Privacy Policy to the use that you make of the website as well as all contracts entered into with Soulful Rides, Lda.

So that you can clearly understand how we treat your personal data you will have below the most frequently asked questions about this treatment:

  1. Who is responsible for processing the personal information we collect about you?

2. What kind of personal information do we collect about you?

3. What other information do we collect - cookies and other Internet technologies?

4. For what purposes can we treat your personal information?

5. With whom do we share the data we collect?

6. Links / links to other websites?

7. How do we store and protect your personal information (data security)?

8. How to access, update, correct and delete your personal information?

9. How will you be aware of any changes to the privacy policy?

10. What are our contacts?


1. Who is responsible for handling the personal information we collect about you?

Soulful Rides, Lda is responsible for the processing of personal data ("Personal Information") that we collect about you on the website www.soulfulbikes.com and in all contracts of rental, purchase and sale and services provided with us.

This Personal Information is intended for Soulful Rides, Lda and its subcontractors and partners and is collected, processed and stored in accordance with the Portuguese data protection law.

2. What kind of personal information do we collect about you?

Only data strictly necessary for these purposes justified by the pursuit of the commercial object of Soulful Rides, Lda and always with a view to the improvement of its goods and services are requested.

Soulful Rides, Lda will have access to personal information that is freely provided or indicated in this privacy policy, namely when registering on this website or contracting with us the rental, purchase and sale or provision of goods and services. To this extent, it is essential that you be aware that in order to register in order to access some of the services offered on this Website you will be asked for personal information. All required fields are duly identified as such. In these cases, failure to provide such personal information will not allow you to access or use the services in question.

The name, identification number, tax identification number, driving license number, address and telephone contact will be required as the personal data strictly necessary for the conclusion of any contract.

In any case, you must be responsible for the accuracy of the data provided and Soulful Rides, Lda reserves the right to exclude from the registered services any user who has provided false information without prejudice to other consequences that may arise by virtue of law applicable.

If you provide us with data from third parties, you warrant that you have obtained the express consent of that third party for the communication thereof to Soulful Rides, Lda for the purposes of treatment described above. In case of any change in your personal information, Soulful Rides, Lda requests that such alteration be communicated so that we can keep your information current. In this regard, you undertake to provide true personal information and to keep such information, provided to Soulful Rides, Lda, updated.


3. What other information do we collect - cookies and other Internet technologies?

Soulful Rides, Lda automatically collects information whenever someone visits the website www.soulfulbikes.com, obtains information from the user's computer and gives it a "cookie" (small package of information about that user). This data is not provided by the user - it is an automatic collection as a means of facilitating links to websites and their use.

We use cookies and other similar technologies to facilitate and record in particular which services you use on websites. These technologies can also be used when sending HTML e-mail messages.

Cookies and other internet technologies

We collect information from your computer in order to evaluate the effectiveness of the content of our websites and their use. This data allows us to improve the use of the websites, or to optimize the navigation of the users in the websites and to develop programs and contents according to the interests of the users of the websites.

This table contains information about all cookies used by Soulful Rides, Lda:

Cookie
Nome
Objectivo
jedeye_session
jedeye_session
Used to store the selected preferences during the reservation process by AnyRent platform.
user_auth
user_auth
Used to save user login data.


In addition to cookies, some of our web pages and HTML messages integrate "pixel tags" that allow us to follow the steps of the users on our websites and the recipients of our communications. These markers are used to collect data, not identifiable as personal, that help us determine popular destinations, among others.

Information about the user's computer

Soulful Rides, Lda obtains technical information from the user's computer whenever the user requests a page when visiting the website. This information is obtained through the user's browser and may include different data such as: IP address, operating system used, Internet search software (eg Internet Explorer, Google Chrome, Mozilla Firefox, Safari), monitor resolution and reference websites.


4. For what purposes can we treat your personal information?

We collect and process your personal information in a way that allows you to:

- Process and provide the services requested and the benefits they have subscribed;

- Send email notifications and / or SMS advertising, marketing special promotions, informative content unless you have opted out of receiving such communications;

- Send you alerts regarding the products purchased;

- Answer your questions or suggestions;

- Improve the quality and optimize your visit to our website;

- Send you our Newsletter, unless you have chosen not to receive such communications;

- Elaboration of opinion polls and statistics, in particular to analyze the quality levels of the services provided.


5. With whom do we share the data we collect?

We may share your personal information with partners (third parties) as long as we have your prior and express consent. Any sharing of data will always be performed in accordance with the Law. For the provision of the Reservation Service, Soulful Rides, Lda. Relies on the contracting of services to third parties that act as mere subcontractors of the Responsible for Treatment, under the terms and for the acts defined in the Law of Protection of Personal Data, which treat your personal data on behalf of and under the strict instructions of Soulful Rides, Lda, in these cases, our privacy policy remains fully applicable, namely with regard to compliance with security measures that guarantee the confidentiality of the data. If we find ourselves legally obligated to disclose or share your personal information in order to comply with a legal obligation or to be able to effect or enforce our Terms of Use or other agreements; or for the protection of the rights, property or safety of Soulful Rides, Lda., our customers and others.


6. Links / links to other websites?

Due to their dynamic content, the various areas of the website are subject to the possibility of containing several links that may link you to other websites outside the domain www.soulfulbikes.com that do not act under the protection of privacy practices of Soulful Rides, Lda. By clicking / accessing these websites, the privacy policy of Soulful Rides, Lda. will no longer apply. We recommend that you review the privacy statements regarding all third party websites to understand their procedures for collecting, using and disclosing your information. If you decide to visit these third-party websites through these links you agree to inquire about the content of these third-party websites. Soulful Rides, Lda is not responsible for the content of the third party websites included in the links or for the use of such websites.


7. How do we store and protect your personal information (data security)?

Soulful Rides, Lda undertakes to take the necessary security measures to ensure the safeguarding of the personal data of the recipients against any abuse or unauthorized access. We will retain your personal information only for as long as is necessary for its intended purpose and under applicable law. Soulful Rides, Lda and its sub-contractors will apply appropriate physical, technical and organizational security measures to prevent unauthorized or unlawful processing, accidental loss or destruction to unauthorized alteration, diffusion or access or damage to your Personal Information . The user acknowledges and accepts that, since the Internet is a network open, personal data may circulate in the network without security conditions, at the risk of being seen and used by unauthorized third parties, and Soulful Rides, Lda can not be held liable. access or use. In certain situations, in particular with regard to the execution of payments by credit card, the network that Soulful Rides, Lda uses constitutes a safe online environment. Our systems are configured with data encryption, scrambling technologies, or industry standard firewalls. When you submit your Personal Information to Websites over the internet, your data is protected by SSL protocol (commonly known as HTTPS) to ensure secure transmission.


8. How to access, update, correct and delete your Personal Information?

We make reasonable efforts to ensure that your Personal Information is the most accurate / correct, current and complete for the purposes for which we use such data. Under the data protection law, you are entitled at all times to access and oppose, for legitimate reasons, the processing of your Personal Information, such as you have the right to update, correct and delete your information collected and incomplete, incorrect, outdated, or that is prohibited by law, and must do so by contacting Soulful Rides, Lda for the contacts defined below. In order to guarantee and protect your privacy and security, we will take reasonable steps to confirm your identity before granting access or making corrections.


9. How will you be aware of any changes to the Privacy Policy?

Our Privacy Policy is subject to update. We therefore recommend that you regularly review this document in order to be fully aware of our commitment regarding the security and privacy of your Personal Information.


10. What are our Contacts?

If you have questions regarding the Privacy Policy or wish to exercise your right to access, update and rectify, please contact us at geral@soulfulbikes.com or on +351 918 888 124.


Marketing communications, advertising and promotions

As a registered user you may occasionally receive information about our services, updates to our website, personalized advertisements and promotions that address your specific interests such as business, promotions, contests, sweepstakes and other offers available on the website ( www.soulfulbikes.com) and / or sponsored by our advertisers.

These emails regarding our Website will be sent unless you have refused to receive such communications. You can decide at any time that you no longer want to receive future promotional or marketing emails. In this case you can, at any time, cancel your reception by clicking on the link placed in our emails and other communications or by request to the following address: geral@soulfulbikes.com